Stream buffering issues – What’s causing them?

The last 48 hours have been frustrating for a lot of people. There has been a routing issue between the Chicago video edge location, which is where free users connect to, and specific ISPs. If you are experiencing buffering across all streams, not just one or two, then please provide the following info:

  1. The name of your ISP
  2. Your current IP address ( https://www.whatismyip.com )
  3. A screenshot of a trace route from your computer to video-cdn.vaughnsoft.net ( How to do this: https://lexisnexis.custhelp.com/app/answers/answer_view/a_id/1088078/~/running-a-traceroute )
  4. The results from our speedtest tool to Chicago: https://speedtest.vaughnsoft.net (must use this tool and select Chicago. We cannot accept any other speedtest tool results)
  5. Send this info to contact@vaughnsoft.com (subject: ISP info) or get a hold of Mark in Tech Corner ( https://vaughn.live/tech_corner) and give him the info and screenshots

A big thank you to all that have helped troubleshoot this issue, and a big thank you to those that have remained patient while we try to resolve this extremely frustrating problem.

If you are a VIP Gold member, you won’t experience this issue. If you aren’t a VIP Gold member already, become one to gain access to the much better advanced routing which eliminates 99% of stream buffering issues. Go to https://vaughn.live/howto/vip

-Mark

Chat Exploit Found & Fixed

Today a chat exploit was brought to our attention. It allowed authenticating as any username on the chat servers. By specifying a username and any chat authentication key, you could chat as anybody. That has now been fixed and unlikely to have been used/exploited by anybody outside of discovering the exploit.

This, however, did not grant access to ones account. All of that information is safe and no action on your part is needed.

Big thank you to pizzabiceps that alerted us of this exploit! We have given them one year of VIP Gold for free as a thank you.

-Mark

Thank You

From the bottom of my heart, and the bottom of my family’s heart: Thank you! To all of you that reached out to us, prayed for us, donated, bought VIP, bought emojis. A big Thank you! to all of you! You guys are amazing and we are so blessed to have such an incredible community.

Though we’re not fully out of the woods yet, you guys have lifted a big weight off of our shoulders. What happened was not expected, that’s for sure, and we’ve been working to ensure that sort of incident (hopefully) doesn’t happen again. You truly never know what to expect in this business at times. It has been gut wrenching, to say the least. But you guys made it bearable.

So, once again we thank you. We love you. We are blessed to have you as our community. And we hope to bring you an even better experience. You guys deserve it! Keep an eye out for the new chat interface, new layout, and much, much more!

-Mark, Lynne, and Mr.

P.S. – We’ve been asked numerous times how you can help. Some don’t have PayPal and others do not want to use PayPal, and we totally understand! Below are ways you can help (if you want to):

PayPal Donate
https://vaughn.live/howto/donate

Amazon Wish List
https://www.amazon.com/hz/wishlist/ls/51ROLBS87555

Send (completely anonymous) Amazon Giftcard to giftcard@vaughnsoft.com
https://www.amazon.com/Amazon-eGift-Card-Logo/dp/B07PCMWTSG/
Note: Amazon Giftcard does not share any personal info with me, not even your email address

Myself and my family need your help

So, at the end of February, one of the ad companies I heavily rely on wasn’t running campaigns on VL. I didn’t discover this error until the end of April. As a result I’ve lost a lot of money that I deeply relied on. Things have since been resolved as of last month, but I won’t see that money in my bank until September. The stress this has caused has made me physically sick. What little buffer I had in my bank is now gone.

Please pray for me and my family. And if you can, please buy VIP or donate. You can donate here: https://vaughn.live/howto/donate

-Mark

Categories and Vaughn Live

Categories are an important aspect of live streaming. It allows people to find the kind of content they’re looking for.

We are focused on IRL content and people that turn on a camera and talk. We have many amazing streamers that do this and can be found in our People / IRL category.

In the near future we will be imposing strict requirements to have your channel in the People / IRL category.

For example: you are doing an IRL stream for a few hours but switch to a music playlist and a static image on screen, you will need to move your channel to the Music Cafe category.

If you do not, you risk your channel being locked in that category and you will no longer be allowed in the People / IRL category once these category rules take effect.

-Mark

OBS Studio Setup Tutorial

OBS Setup:

OBS is a stand alone free streaming encoder, and should not be used in conjunction with the Vaughn.live built in Go Live now or Start Stream option. All streams using OBS should be started from the Start Streaming button on the OBS main screen.

SUGGESTED ENCODER SETTINGS can be found in the table below.

https://blog.vaughnsoft.com/2019/02/27/february-2019-suggested-encoder-settings/

Getting Started:

You will need both your Ingest Server URL and your Stream Key. Right click link below and open in a new tab . Leave this page open  to copy the settings used in the next step. Select the Ingest server closest to your physical location.

https://vaughn.live/settings/channel

  1. On the  main OBS Screen click settings.
  2. Next click Stream in to column to the left.
  3. Top line Service select Custom .
  4. Copy the rtmp url from the channel settings page we opened previously and paste where it says URL.
  5. Copy the stream key from the channel settings page and paste where it says Stream Key. Never allow other to see your stream key as it will allow them to stream to your channel with no login required.
  6. Click Apply
  7. Next select Output from the column on the left in the OBS settings page.
  8. In the line where it says Output Mode select Advanced.
  9. On the second line make sure streaming is highlighted.
  10. On the line that says encoder select x264.
  11. On the rescale output line check mark the box that says Rescale Output.
  12. In the drop down box to the right select the drop down arrow to the right and select the resolution you want your stream to be. If the size you need isn’t listed then manually type it in. Eg. 640×360, 1280×720 etc. In the Rate Control box select CBR. In the Bitrate box use the up/down arrow keys to select your bitrate or manually type it in. Eg. 1000kbps.
  13. In the Keyframe Interval (seconds, 0=auto)  make that value 2.
  14. On the CPU Usage Preset select veryfast
  15. On the Profile line select high. Leave all other settings on that page the default value. (It’s very important that rate control is CBR and the keyframe is 2). Either of those set to the wrong value can cause buffering issuse on your stream.
  16. Once you have all of that setup click apply to save the changes.
  17.  Next select to Video tab in the obs settings. The top line Base (Canvas) Resolution as is, it will default to your current monitor resolution.
  18. On the second line Output (scaled) Resolution select 640×360 from the dropdown menu or manually type in the value 640×360 in the box.
  19. The third line should say Downscale filter: select Bicubic (sharpened scaling, 16 samples).
  20. The forth line is the Common Fps Values  30 or 60  either one is fine.  60 typically isn’t needed except for certain things like gaming.
  21. Click apply the click OK.
  22. You OBS should be ready to stream.

If you have any further questions or need additional help you can always visit Tech Corner and speak directly with site technician’s at this address or email: tech @vaughnsoft.com. Vaughnlive Tech Channel. 

Classic Guest Chat is back?

I know what you’re thinking… “Mark, didn’t you say guest chat was terrible and never coming back?”

Yes I did, person reading this blog post. Since removing guest chat almost four years ago, a lot of you have expressed your dislike of its removal. Through many live streams and open discussions, we came to a middle ground: Guest chat can come back, but with more limitations and only available to those on the mobile app.

Fast forward to today and you’ll see some of those decisions have been modified. Because the new chat server software and chat clients are nowhere near completion, I decided to bring back the Classic Guest Chat until the new system has been completed. That means guest chat can be enabled by broadcasters in their channels and anybody can chat, no mobile app needed. Ironically the Classic Guest Chat isn’t available in the current Android app. So if you want to chat as a guest, you’ll need to do it from a browser.

But not so fast, it’s called Classic Guest Chat but some things have been changed. There are no longer infinite guest names. They are now tied to your IP address. VPNs are of course not allowed (we didn’t have a VPN filtering system in place during the original guest chat days.) And if you’re a broadcaster, you are still responsible for moderating those that chat as guests. If at any time we feel a broadcaster is not correctly moderating their guest chat, we will revoke their guest chat from their channel. Though, admittedly I don’t see that happening unless in extreme scenarios.

So there you have it, Classic Guest Chat is back on Vaughn Live (sorry Breakers.TV, no guest chat for you.) It’s off by default in all channels. Have fun and say something nice!

-Mark

Android update

If you are using the Vaughn Live Android app, make sure to update to the latest version. There is a critical chat bug fix in the recent update.

And, if you’re using the Breakers.TV Android app and wondering where the updates are, it will be brought up to date once we’ve reached version 1.2 on the main branch. At that point both Vaughn Live and Breakers.TV Android apps will match in bug fixes and features.

Before anybody asks, yes there will be an iOS app. No, I don’t know when it will be ready lol.

-Mark