Stream buffering issues – What’s causing them?

The last 48 hours have been frustrating for a lot of people. There has been a routing issue between the Chicago video edge location, which is where free users connect to, and specific ISPs. If you are experiencing buffering across all streams, not just one or two, then please provide the following info:

  1. The name of your ISP
  2. Your current IP address ( )
  3. A screenshot of a trace route from your computer to ( How to do this: )
  4. The results from our speedtest tool to Chicago: (must use this tool and select Chicago. We cannot accept any other speedtest tool results)
  5. Send this info to (subject: ISP info) or get a hold of Mark in Tech Corner ( and give him the info and screenshots

A big thank you to all that have helped troubleshoot this issue, and a big thank you to those that have remained patient while we try to resolve this extremely frustrating problem.

If you are a VIP Gold member, you won’t experience this issue. If you aren’t a VIP Gold member already, become one to gain access to the much better advanced routing which eliminates 99% of stream buffering issues. Go to


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